About Me

I am a human-centered design professional with more than two decades of experience managing long-term research and design project across the legal, public, non-profit, and private sectors. I help teams conduct and apply mixed-methods research to make products and services more useful for customers.

I am a design and strategy consultant with a track record of clarifying complex concepts and communicating them in a way that engages and catalyzes change for stakeholders. I have applied those skills in a diverse range of contexts, including founding FEMA’s Digital Customer Experience team and co-authoring the agency’s first ever Customer Experience Strategic Plan; leading the research and development of the Office of Personnel Management’s Retirement Quick Guide; designing a persuasive trial presentation that won a $521M verdict; and developing a pop-up event sharing insights on a decade of data on homelessness in Washington state.

I address all of these challenges with an interdisciplinary and human-centered approach to problem solving that emphasizes actionable research, creative collaboration, and visual storytelling. I use this perspective to help make the complicated simple in order to build consensus among relevant stakeholders and drive strategic decision-making.

Central to my problem solving approach is my innate curiosity and keen interest in connecting ideas from seemingly disparate sources. This allows me to comfortably generate momentum in ambiguous, open-ended problem spaces. I also draw on my skills and experience in problem framing, idea generation, visual thinking, creative storytelling, service design, and qualitative research.

I employ an iterative design approach that brings clarity and simplicity to complex problems and builds alignment across organizations. I am comfortable leading all types of stakeholders through an end-to-end design process, including high-profile clients, executive leadership, and internal teams.